Eligibility
Refunds may be considered when a service cannot be completed due to availability or eligibility issues identified before processing begins.
Non-refundable conditions
- Services where processing has already begun with a third-party provider.
- Requests submitted with inaccurate device information that prevented completion.
- Services successfully completed as described.
Requesting a refund
To request a refund, contact our support team with your order reference and a description of the issue. We respond during business hours and review each case individually.
Processing time
Approved refunds are processed back to the original payment method. Depending on the payment provider, funds may take several business days to appear on your statement.
Disclaimer
Refund decisions are made at our discretion based on the specific circumstances of each request and the terms agreed at the time of order.